Every ANIMOVIBE piece is handmade after your order is confirmed. Below is what to expect from confirmation to delivery.

Order Confirmation

After successful payment, you will receive an automatic order acknowledgment by email.

We manually review and confirm orders within 24 hours, including weekends and holidays. If you have not received an email, please check your spam folder or contact support@animovibe.com.

Production & Dispatch

Orders are dispatched within 3 business days after manual order confirmation.

Our studio’s business days are Monday through Friday, excluding public holidays in China.

If an unexpected issue affects your dispatch date, we will contact you with an update.

Estimated Delivery Time

Orders ship from Guangzhou, China.

Estimated delivery is 7–15 business days after dispatch. This is separate from production and order-confirmation time.

Delivery times are estimates, not guaranteed arrival dates. Customs inspections, local holidays, remote destinations, and carrier disruptions may affect transit times.

Shipping Destinations & Costs

We offer free worldwide shipping on all orders. No shipping fee is added at checkout.

If your delivery address is not accepted at checkout, please contact support@animovibe.com so we can check the delivery arrangement before you order.

Tracking Your Order

Once your order has been dispatched, we will provide your tracking information.

Tracking updates may not appear immediately after dispatch. Please allow time for the carrier to receive and scan your parcel.

If you need help checking your shipment, email support@animovibe.com with your order number.

Customs, Duties & Import Taxes

International orders may be subject to import duties, taxes, or customs-clearance charges imposed by the destination country.

Unless expressly included at checkout, these charges are the buyer’s responsibility. Free shipping does not mean import charges are included.

Customs authorities may request additional information or payment before releasing a parcel. Any resulting clearance delay may affect delivery.

Delivery Address & Changes

Please check your delivery address and contact details carefully before submitting your order.

If you notice an error, contact us immediately. We will try to update the address before dispatch, but changes may not be possible once the parcel has been handed to the carrier.

If a parcel is returned because of an incorrect address or unsuccessful delivery, contact us to discuss the next steps. Any proposed reshipping charge will be explained before you agree to it, subject to applicable consumer rights.

Delayed or Missing Parcels

If your parcel has not arrived within the estimated delivery period, contact support@animovibe.com with your order number.

We will help investigate with the carrier. If tracking shows delivery but you cannot locate the parcel, check with household members, your building reception, or the designated delivery location, then contact us.

A tracking status alone does not prevent you from reporting a missing shipment.

Damaged or Incorrect Items

If your order arrives damaged or contains the wrong item, please contact us with your order number, a description of the issue, and photographs where possible.

Keep the product and packaging while we review the issue. Our Returns & Refund Policy explains the return procedure, seller-paid return shipping for qualifying issues, and refund processing.

Need Assistance?

For shipping questions or delivery assistance:

Email: support@animovibe.com
Website: animovibe.com

Please include your order number so we can locate your shipment.

Nothing in this policy limits your rights under applicable consumer law.