Returns & Refund Policy

Every ANIMOVIBE piece is handmade after an order is confirmed. We do not keep ready-made inventory.

Please review your selected design, watch compatibility, and sizing information before ordering. If you need assistance, contact support@animovibe.com.

1. Cancellations Before Production

You may cancel your order before production begins.

To request cancellation, email support@animovibe.com with your order number as soon as possible. If production has not started, we will cancel your order and issue a full refund.

Once production begins, we do not offer voluntary cancellations. This does not affect any cancellation rights required by applicable law.

2. Change-of-Mind Returns

We do not offer a voluntary return or exchange service for a change of mind after production begins.

This includes deciding that you no longer want the item or prefer a different design after ordering.

However, handmade or made-to-order status does not automatically exclude statutory return rights. Where applicable law provides a right to cancel or return your purchase, we will honor that right.

This policy does not restrict your rights if an item is faulty, damaged, incorrect, or materially different from its description.

3. Faulty, Damaged, or Incorrect Items

Please inspect your order after delivery.

If you discover a quality problem, shipping damage, or an incorrect item, email support@animovibe.com with:

• Your order number.

• A description of the problem.

• Clear photographs of the item and the affected area, where possible.

• Photographs of the packaging if it was damaged in transit.

Photographs help us assess the issue but do not replace your applicable consumer rights.

We will review your request and provide instructions for returning the item.

4. Return Procedure

Our standard quality-claim process requires the product to be returned for inspection before a refund is issued.

Please contact us before shipping your return so we can provide the correct return address and shipping arrangements. The dispatch address on your parcel may not be the correct return address.

Package the item securely to prevent further damage. Include your order number and keep the shipping receipt or tracking information.

If you do not have the original packaging, use suitable protective packaging. The absence of original packaging does not, by itself, invalidate a legitimate quality claim.

5. Return Shipping Costs

ANIMOVIBE will arrange or cover reasonable return shipping costs for products that are faulty, damaged on arrival, incorrectly supplied, or materially different from their description.

Please coordinate the return with us before purchasing shipping so we can agree on a suitable method.

For any other return required by applicable law, responsibility for return shipping will follow that law and the information provided before purchase.

6. Inspection and Refunds

After receiving your returned item, we will inspect it promptly and notify you of the outcome.

For a confirmed quality problem or incorrectly supplied item, we will issue the refund within 7 business days after receiving and verifying the return.

Refunds will be sent to the original payment method where possible. Your bank or payment provider may require additional time to display the funds.

We will also refund any original delivery charges or other amounts that applicable law requires us to refund.

If applicable law requires an earlier refund or a different procedure, that requirement takes priority.

For our processing schedule, business days are Monday through Friday, excluding public holidays in China.

7. Handmade Characteristics

Leather grain, small color variations, and minor differences in hand stitching can vary between individual pieces.

These natural characteristics are not necessarily defects. However, an item must still match its description and meet applicable quality requirements.

Handmade production is not a reason to refuse a valid claim for defective construction or an incorrectly supplied product.

8. Wear, Care, and Accidental Damage

Normal wear, accidental damage, and damage caused by unsuitable use or care are not automatically manufacturing defects.

Leather may be affected by prolonged moisture, direct heat, and harsh chemicals. Please follow our Care Guide.

We assess claims according to the circumstances. A care-related concern does not remove your rights in relation to a defect that was present when the product was supplied.

9. Your Consumer Rights

This policy describes our store procedures and voluntary return arrangements. It does not exclude mandatory cancellation rights, legal guarantees, or remedies available under applicable consumer law.

Where this policy conflicts with a mandatory legal requirement, that requirement will apply.

10. Contact Us

For cancellations, returns, or refund assistance:

Email: support@animovibe.com
Website: animovibe.com

Please include your order number so we can locate your purchase.